Due
to financial pressures that many hospitals faces the deaconess clinic in
billings, Montana, decided to outsource a number of service, although in
somewhat different ways.
First, the hospital outsourced its
cafeteria food service although the food service employees were hired by the
outside firs, they still felt a sense of ownership of their jobs, and still
felt connected to the hospital because of the family atmosphere in the kitchen
and the cafeteria.
When the hospital tried the same
thing with housekeeping employee turnover became a problem. An investigation
revealed that because the housekeeping employee was more isolated in their
work, they lost what little feeling oe being connected to the hospital they
had. The problem was solved by hiring the employees back but using the
outsource company to manage housekeeping.
The
hospital also decided to outsource its laundry service. This time the hospital
approached a rival hospital about joining it in out sourcing laundry services.
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